Refund policy

At Horica, we want you to enjoy a smooth and satisfying shopping experience. If there is any issue with your order, you can request a return or refund under simple and clear conditions. We only accept returns for items that arrive with a manufacturing defect or for orders where the customer received a completely different item than what was ordered. We do not accept returns for reasons related to personal preferences such as size, color differences, or change of mind.

If your product arrives damaged or incorrect, please contact us as soon as possible at horica.contact@gmail.com with your order number and a clear photo or video showing the issue. Our team will review your case and guide you through the steps for replacement or refund. Items must be unused and in their original condition.

Once the request is approved, we will notify you and process your refund to the original method of payment. Processing time may vary depending on your bank or payment provider.
Your satisfaction matters to us, and we are always here to help ensure a hassle-free experience.